This well-established MSP specialises in delivering IT solutions and support services to organisations nationally. With a highly experienced technical team and a strong focus on customer service, they provide end-to-end support to clients across Australia. You will be joining a collaborative and supportive business that values professional development, flexibility, and work-life balance.
Your new role
In this exciting new role, you will be:
- Providing L1 and L2 support across a variety of client environments.
- Managing and resolving service desk tickets in a timely manner.
- Troubleshooting Microsoft 365, Active Directory, Entra ID, Windows Desktop, networking, hardware, and software issues.
- Delivering exceptional customer service via phone, remote support, and on-site visits.
- Supporting device deployments, installations, and system upgrades.
- Maintaining accurate documentation and ticket updates.
- Collaborating with a team of technical specialists to deliver high-quality support outcomes.
To be successful in your application, you will need:
- Previous experience in a service desk, or MSP (preferred) environment.
- Strong troubleshooting skills across Microsoft technologies and end-user environments.
- Experience supporting M365, and Windows operating systems.
- Knowledge of Active Directory and Entra ID / Azure AD.
- Excellent communication and customer service skills.
- Strong organisational skills and the ability to work autonomously.
- A current driver's licence and access to a reliable vehicle.
- A suitable home office environment for remote work.
You'll join a growing specialist MSP that offers a high level of flexibility and autonomy, allowing you to work predominantly from home while maintaining valuable face-to-face client interaction. You'll receive an attractive salary package, with a fortnightly RDO, and exposure to a broad range of technologies. This is an excellent opportunity to further develop your technical capabilities within a supportive team environment. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to sally.beautyman@hays.com.au.
#3013595
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
