9512 CDM APAC Specialist SA 9512 CDM APAC Specialist SA …

State Street Corporation
in Hangzhou, Zhejiang Sheng, China
Permanent, Full time
Be the first to apply
State Street Corporation
in Hangzhou, Zhejiang Sheng, China
Permanent, Full time
Be the first to apply
State Street Corporation
9512 CDM APAC Specialist SA
Why this role is important to us:
The organization you will be joining is called Client Delivery Management (CDM). CDM provides end-to-end view of client delivery to deliver an enhanced experience expertise and issue resolution and on-going improvement.
The team you will be joining is CDM Core team under CDM organization, key attribution of custody inquiry management.
Joint us if you have enthusiastic to improve client experience with proactive issue resolution

What you will be responsible for:

CDM Specialist ( 基金 服务专员 )

  • Carries out core and complex processing activities in accordance with established procedures.
  • Takes ownership of incoming operational inquiries to drive timely resolution, coordinating with internal teams and resolving issues as needed.
  • Perform IMT maintenance for third party IM.
  • Performs risk monitoring for third party asset managers.
  • Escalates issues / incidents as necessary and ensures management is informed of material and potential risks.
  • Support new IM or fund onboarding process to ensure timely conversion.
  • Implements best practices in technology and processes as identified by remediation plans or CDM Leads.
  • Adhere to corporate policies, guidelines, and risk and compliance programs.
Education & Preferred Qualifications:
  • Education: Bachelor and above
  • Major: Finance, Accounting preferred
  • Industry Experience: relevant Fund management or client service or communication experience
  • Language: Fluent writing and spoken English
  • Good at Office software
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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