CLIENT SERVICE & OPERATIONS MANAGER
- competitive package
- Hong Kong Hong Kong Hong Kong HK
- Permanent, Full time
- Recruitment Intelligence Consultants Limited
- 15 Aug 18 2018-08-15
An international brokerage firm is looking for an outstanding candidate to join as Client Service & Operations Manager. The position is based in Hong Kong.
- International Brokerage Firm
- Excellent Exposure
Our client is an international brokerage with an international presence. To cope with their business expansion, they are seeking an outstanding candidate to join them.
Supervise and manage the licensed representative team providing customer support for equities, options & futures trading, account opening and processing, and funding. Provide customer service via emails, phone calls in a timely and professional way. Assess the dynamic needs of the operation, identify issues or processes impacting operation efficiency. Provide recommendations for process improvement and resolve the issues independently. Manage projects and work closely with the various teams in the US on implementation. Provide coaching and feedback sessions, performance appraisals, training and support to team members. Ability to motivate and lead team members in order to achieve business goals. Exercise independent decision making and effective problem solving skills when dealing with vital client escalations. Ability to make sound business decisions and enforce company policies in accordance with applicable regulations and procedures.
To qualify for the position, you should be a Degree holder with around 10 years of relevant working experience in the financial industry. With management experience. Experience in dealing with retail clients preferred. Strong sense of responsibility and self-initiation. Good team player who always strive to improve and deliver better experience to both internal and external clients. Fluent in written and spoke English, Cantonese and Mandarin. Holder of SFC Type 1 & 2 licenses.
Interested applicants should send a detailed resume to Michelle Ho by email to email@example.com or by fax to (852) 2838 3323 quoting reference eFC2934.
(Applicants not contacted within 4 weeks should consider their application unsuccessful.)