Job Description

The Analytics, Investment Optimization and Marketing Enablement (AIM) team - part of the Global Commercial Services Marketing group within American Express - is the analytical engine enabling the Global Commercial Card & Non-Card business. This role, based out of Gurugram, will be part of the SBS Engagement Analytics team, responsible for driving analytics across Spend, Lend and Beyond-the-Card engagement for U.S. Small Business customers.

The incumbent will develop analytical solutions and actionable insights to shape customer engagement and organic growth strategies. The role requires strong analytical problem-solving, SQL, statistical and modeling capabilities, and the ability to translate data into business recommendations.

Responsibilities

• Own analytics for U.S. Small Business customer engagement across Spend, Lend and Beyond-the-Card priorities by identifying growth opportunities, developing customer-level insights, and recommending segmentation and targeting strategies to improve customer outcomes.
• Partner with Product, Marketing and business stakeholders to translate strategic questions into analytical plans, campaign design recommendations, success metrics and actionable business recommendations.
• Design and scale Test & Control, campaign measurement and performance diagnostic frameworks to quantify incremental impact, return on investment and optimization opportunities across targeting, messaging, offer design and channel strategy.
• Apply statistical, machine learning and modeling techniques-including regression, decision trees, clustering and XGBoost-using SQL, Python and large-scale customer, transaction and campaign datasets to solve engagement, propensity and targeting problems.
• Automate and standardize analytical processes, dashboards and measurement assets while exploring AI and GenAI capabilities to improve speed, accuracy, scalability, personalization and customer engagement.

Qualifications

Minimum Qualifications

• Master's Degree in a quantitative field (e.g., Engineering, Mathematics, Finance, Computer Science, Statistics, Economics).
• 0-2 years of professional experience in Data Science and Analytics.
• Strong proficiency in SQL and working with large datasets; experience with Python or similar analytical tools.
• Understanding of Test & Control, experimentation, campaign measurement and statistical techniques.
• Experience with modeling techniques such as XGBoost, clustering, decision trees and regression.
• Strong analytical and conceptual thinking to solve unstructured business problems.
• Excellent written and verbal communication skills with the ability to translate analytics into actionable business recommendations.
  
  Preferred Qualifications
• Experience in customer engagement, campaign analytics, personalization, cross-sell or growth analytics.
• Hands-on experience with GenAI, Prompt Engineering or RAG architectures is a plus.
• Strong stakeholder management skills with the ability to influence partners and drive action.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.