Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary**

As a Personal Banker at United Overseas Bank (Malaysia) Bhd, you will be a primary point of contact for our retail customers, responsible for understanding their financial needs and providing tailored banking solutions. You will build and maintain strong customer relationships, driving business growth while ensuring excellent service delivery.

Job Responsibilities**

* Build and maintain strong, long-term relationships with retail customers through effective communication and proactive engagement.
* Identify customer financial needs through thorough needs analysis and propose appropriate banking products and services, including deposits, loans, investments, and insurance.
* Achieve individual sales targets for various banking products and contribute to overall branch objectives.
* Educate customers on UOB's digital banking platforms and encourage their adoption.
* Process customer transactions accurately and efficiently, adhering to bank policies and procedures.
* Handle customer inquiries, complaints, and service requests professionally and resolve them in a timely manner.
* Stay updated on market trends, competitor offerings, and regulatory changes relevant to retail banking.
* Collaborate with other departments and specialists to provide comprehensive financial solutions to customers.
* Ensure compliance with all internal policies, procedures, and external regulatory requirements.

Job Qualifications**

* Bachelor's degree in Banking, Finance, Business Administration, or a related field.
* Minimum of 2 years of experience in a customer-facing role within the banking or financial services industry, preferably as a Personal Banker or Relationship Manager.
* Proven track record of achieving sales targets and building strong customer relationships.
* Strong understanding of retail banking products and services.
* Excellent interpersonal, communication, and negotiation skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Customer-centric mindset with a strong commitment to service excellence.
* Proficiency in Microsoft Office Suite.
* Fluency in English and Bahasa Malaysia is required. Proficiency in other local dialects would be an advantage.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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