Company Description

Arch Global Services (Philippines) Inc. is a proud member of the Arch Capital Group LLC (www.archgroup.com), a globally recognized leader in insurance, reinsurance, and mortgage insurance solutions.

Established as the Group's Global Service Operations (GSO) hub in the Philippines, Arch Global Services delivers critical support to Arch Capital's worldwide network. We provide high-quality, high-impact business services across key areas such as Finance, IT, Risk, Actuarial, Operations, Project Management, Data & Analytics, and Shared Services.

At Arch, we believe in empowering our people with meaningful work, continuous learning, and a collaborative culture that values innovation, agility, and integrity. Our dynamic Manila and Cebu-based teams play a vital role in driving operational excellence and digital transformation for the Arch enterprise.

Joining Arch Global Services means being part of a fast-growing, high-performing organization that offers global exposure, professional development, and a strong commitment to work-life balance. If you're looking to grow your career in a company that values talent, purpose, and potential - we invite you to build your future with us.

Be part of something bigger. Be part of Arch. Where the people is our biggest asset!

Job Description

The Collections Analyst will be responsible for analyzing policy premium balances and the timely collection of outstanding premiums within our Open Brokerage Finance Team. In this position, you will be assigned a group of captive accounts to manage. This role will have interactions with Program Administrators, Brokers, Insureds, Underwriters and other members of the finance team.

Responsibilities:

• Communicating outstanding premium balances to brokers

• Issuing cancellation notices for non-payment of premium

• Reconciliation of outstanding balances

• Troubleshoot discrepancies involving premium, commission and payment differences

• Requesting disbursements for return premium balances

• Unapplied cash resolution

• Direct Collection of outstanding final audit balances to insureds

• Maintain proper account of collection efforts

• Work to clarify the resulting final audit and remove any doubt the insured may have disputing the amount owed

• Provide Collection Agency Support preparing and submitting account documentation necessary for direct collection

• Provide Legal Support by compiling account documentation necessary for litigation

• Special projects and system user acceptance testing as needed

Qualifications

• Strong reconciliation, analytical and business problem solving skills

• Strong interpersonal and organizational skills

• Excellent written and verbal communication skills

• Ability to work well independently and as part of a team

• Ability to work on several tasks simultaneously

• Attention to detail

• Understanding of Captives and/or Reinsurance business are a plus

Additional Information

• Bachelor's degree - preferably in Accounting or Finance

• 4 - 6 years Insurance experience preferably finance, collections or premium audit collections

• Advanced knowledge of Microsoft Office products

• Experience with Cognos, Power BI, Great Plains, or Alteryx are a plus