The Canaccord Genuity Trade Support team play a key role in supporting the front office Trading team and ensuring we are able to provide the highest level of service to our clients. The Trade Support Officer, operating from the Trading floor, will help to analyse trading activity, mitigate risks and ensure trade breaks and urgent issues are appropriately escalated.
The Role
- Fidessa: Support and liaise with the traders to identify and rectify any problems or system failures;
- Fidessa: Testing and development of system and procedures;
- Fidessa: Monitor and repair trade queues, booking client trades and monitor CTAC system;
- Monitor Crest Checking and liaise with client’s and brokers to rectify any problems which occur
- Ensure that reconciliation problems are cleared, liaising with the Finance team where applicable;
- Ensure the accuracy of trade processing and reporting from Front and Back Office to downstream systems in accordance with Stock Exchange rules, the FCA regulatory framework and principles laid down by senior Operations management.
- Attend industry specific events and courses in order to maintain professional development
Our ideal candidate
- Educated to A Level or equivalent experience
- 2/3 years in a Middle Office role
- Proficient in use of Fidessa is essential
- Good understanding of trade and transaction reporting practices and procedures
- Proficient in all MS Office products, in particular Excel
- Good understanding of FCA and internal guidelines and policies for trade support, AML, data protection and CASS awareness
- Produces work of a consistently high quality and high level of accuracy.
- Can be relied upon to meet deadlines and prioritise own workload.
- Communicates professionally at all times, listens to colleagues and clients, responds appropriately and instils confidence and adaptability
