TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Sr. Relationship Manager serves as a fully functioning and experienced relationship manager for the larger and/or more complex institutions. Leads all marketing, sales, and support services for the assigned accounts and anticipates and resolves the more complex problems. Promotes investment product sales through frequent client meetings/discussions about investment strategy and investment performance. Understands the assigned accounts requirements and develops strategies to meet these requirements. Prepares and presents briefings for the assigned client senior management. Responsible for the entire relationship including new business, asset retention, increasing flows, expanding product offerings with existing relationships and client satisfaction. Develops and drives all aspects of client strategy for meeting goals.
A successful candidate will be able to develop and maintain relationships with executives and key influencers/decision makers (presidents, CFOs, Business Officers) at institutions. Utilize strong conflict resolution skills to maintain strong relationships.
Demonstrate success in all phases of the sales cycle, including a consistent ability to close the sale. Have expert knowledge of institutional retirement plans. Demonstrate strong knowledge of industry product and services including Endowments and Foundations, Planned Giving, Retiree Health, Asset Management, Trust Services, and Fiduciary Services etc. Demonstrate strong presentations skills and proven leadership skills. Participate in corporate wide initiatives. Proven ability to think and act strategically with goal based outcomes. Capable of translating clients strategic priorities into an actionable strategic relationship plan, and successfully managing the plan execution.
A proven sales track record with TIAA clients. Demonstrated experience managing senior level executives and key relationships at client institutions. In depth knowledge of financial products/services and the features/benefits of TIAA products and services. The complete understanding of all IRA, 403(b), 401(a)/(k), 457(b) and (f) defined contribution plan technical rules, including nondiscrimination rules and ERISA requirements. Requires a working knowledge of defined benefit plans. Typically assigned to maintain and enhance relationships with the decision makers at mid-to large plan sponsors. Some interaction with Executive level Management team members coordinated through IR senior management. May represent TIAA at outside groups and associations with some oversight. Requires strong conflict resolution skills to maintain client relationships.
KEY RESPONSIBILITIES AND DUTIES:
Fully responsible and accountable for all account management activities
Experienced consultative sales and relationship management professional
Assigned to moderately to highly complex book of business
Identifies and provides input into new initiatives process/workflow improvements and program/policy changes
The role is crucial to ensure that all initiatives are executed effectively and efficiently.
Assignments require some independent judgment, analysis and initiative in order to resolve problems and make recommendations
Generates and implements creative or unique solutions to solve problems
Balances multiple demands and competing priorities
Can work independently with moderate to highly complex plans or assignments
Incumbents have freedom to decide on work priorities and procedures to follow. May seek guidance from more Senior RMs or management staff.
Significant Travel Required
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