For Recruiters

Tech Production Support Specialist - SR ASSOC

State Street Corporation
United States, Princeton
Posted about 21 hours ago Permanent Competitive
Tech Production Support Specialist - SR ASSOC
Production Support Specialist. Sr Associate

  • Princeton, New Jersey


  • Work Shift is 9 am - 6pm EST


Who we are looking for

We are interested in hiring a Production/Application Support Specialist as a part of our Investor Services / Investran support Team. The role will provide you an opportunity to help us to service our clients, troubleshoot production issues and work with development teams . The Support team is responsible for applications within State Street that records Investor information and transactions, and automates fee calculations for NAV Accounting/Allocations for Hedge & Private Equity funds. The role will involve dealing with daily queries from all departments within the Alternate Investment Division, and either providing resolution, or escalating the issues to the Development Team. The candidate may also work with the Business and Technology teams to help define the requirements for new projects and verify that the delivered functionality meets those requirements. A successful candidate will have the opportunity to develop an in-depth knowledge of Hedge fund and Private Equity structures

The below is what we are looking for but you may not have it all, we will expect you to learn and bridge the gaps of which we have a great learning platform called Degreed, with a wide range of learning materials and sources for you as well as functional SOPs and training material . We are creating an, "above the line" culture and we need people to think like this.

What you will be responsible for

  • The quality of service provided to Users based on tickets received from Business
  • Investigate and Address application issues and queries that come via tickets, emails, phone calls and automated alerts
  • Proactively take steps to reduce number of issues from users


  • Plan and manage the daily tickets, processes and tasks and the effective utilization of resources with the support of the Manager s
  • Ensure adherence to AIS / State Street internal policies and procedures
  • Set and maintain standards of personal and professional performance/behavior
  • Ability to work t hrough tight deadlines, balance multiple issues while all the time retaining strong customer focus
  • Flexibility to be crossed trained and support other applications as appropriate


  • Work with internal  business and development on ad-hoc queries.
  • Occasional w eekend work expected on a rotation basis.
  • Understand technical concepts and communicate them to individuals with varied backgrounds and skill levels.
  • Excellent problem-solving skills and a self-directed team player
  • Build and maintain strong relationships across internal customers


  • Be passionate about driving change through an organization 
  • Never accept what we have is good enough, always look to try and improve processes and reduce manual work


What we value                
  • Adept in Investran application experience
  • Should have experience in onboarding of clients and worked on migrations of funds from any accounting application to Investran.
  • Understanding of Investran Security Manager
  • Use of DIU (Data Import Utility), Reporting Services, Active Templates and Business Events.
  • Hedge Fund Accounting knowledge
  • Strong numerical, analytical and problem resolution skills
  • Understanding of Nav processing and Fee calculations, like Incentive and Management fees
  • Understanding of Profit and loss allocations and Rate of Returns


COVID-19 Protocols: Complying with State Street's COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.
Job ID  R-699051
ABOUT COMPANY
United Kingdom, London
39000 Employees Investment Banking / M & A

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

More Jobs From State Street Corporation
State Street Corporation
Production Application Support Specialist, Officer
State Street Corporation
Hong Kong
2 days ago Full time Competitive
State Street Corporation
IT Support Specialist, Tier 2/3 - Trading environment
State Street Corporation
United Kingdom, London
3 days ago Full time Competitive
State Street Corporation
IT Business Analyst, Senior Associate
State Street Corporation
Hong Kong
2 days ago Full time Competitive
State Street Corporation
Middle Office Operations Specialist, Senior Associate
State Street Corporation
Australia, Sydney
2 days ago Full time Competitive
State Street Corporation
Service Governance Specialist, Senior Associate Hybrid-Specjalista ds. Zarządzania Usługami
State Street Corporation
Poland, Kraków
2 days ago Full time Competitive
State Street Corporation
Fund Accounting Operations Specialist, hybrid, Senior Associate
State Street Corporation
Poland, Kraków
2 days ago Full time Competitive
State Street Corporation
Corporate Actions Oversight - Research Specialist, Senior Associate
State Street Corporation
USA, Quincy
2 days ago Full time Competitive
State Street Corporation
Investment Performance Analytics Specialist,Remote, Senior Associate
State Street Corporation
Poland, Gdańsk
2 days ago Full time Competitive
State Street Corporation
Fund Accounting and Administration - Hybrid, Assistant Vice President
State Street Corporation
Singapore
about 21 hours ago Full time Competitive
State Street Corporation
Global Recon BAU / IT Ops Lead
State Street Corporation
Ireland, Dublin
about 21 hours ago Full time Competitive