Job Description

Role: ODD Team Leader - BBD
Location: Sharjah

Role Purpose:

Monitor and ensure that team is achieving their targets, proper reporting to the senior management regarding the progress.

Key Accountabilities of the role

• Monitor team performance and quality of work on weekly basis through checking team errors and work on reducing the discrepancy/rejection %.
• Handle the emails received from the call center & CRU Department.
• Handle the complains that are received & make sure to resolve within the agreed TAT.
• Prepare the Team & RM Daily progress Report.
• Share Data related to the ODD cases to the senior management regarding the progress.
• Arrange to reactivate the AC Services in case of Completed ODD Cases.
• Update the new cases in the Master & Team/RM sheets weekly basis, along with the updated columns that will shared by MIS team.
• Update the data received by MIS on monthly basis.
• Handling the services Blocking process.
• Handling the excluding Exercise.
• Handling the exemption process.
• Handling the exit relation process.
• Handling the service email as per scheduled timing.
• Ensure to submit the assigned tasks with high quality of work.
• Ensure to submit tasks with the agreed TAT.
• Any other task assigned by leader or deputy to be handled with high dedication.

Specialist Skills / Technical Knowledge Required for this role:

• Good knowledge of Products & services
• Good knowledge of Service Policies & Procedures
• Fair Knowledge of banking practices, regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by regulatory authorities
• Knowledge of Anti-Money laundering regulations issued by the regulatory authorities
• Computer skills
• Excellent Communication Skills