Company:
Mercer

Description:

MMB Health Solution Architect

About MMB Advisory

MMB Advisory's goal is to provide clients with expertise, insights and advice to help them mitigate people risk and optimize workforce performance. Our health and benefit advisory capabilities include plan design optimization, workforce health, flexible benefits, plan member communications and actuarial/financial. The MMB Advice & Solutions team is responsible for coordinating people, tools and intellectual capital investments across MMB globally, at the local, regional and global level.

The Opportunity

The global benefits landscape is evolving rapidly. Employers are grappling with workforce health challenges, rising costs, employee expectations, and regulatory complexity. You'll be at the forefront of building solutions that help our clients navigate these challenges while making a tangible impact on their employees' lives.

We are seeking a talented and dynamic solution and product manager to support our Solution Enablement team, reporting to the MMB Solution Enablement Leader. In this role, you'll bridge strategy and execution by identifying market opportunities, developing scalable solutions, and enabling our advisory teams to deliver them effectively. This role includes supporting the market enablement and content development of our Benefits You Strategy Builder (BYSB), an innovative solution that combines expert-led workshops with an interactive digital platform. BYSB gives clients real-time access to employee insights, demographic data, and MMB's intellectual capital enabling them to collaborate with our MMB consultants in real-time to build benefit strategies that reflect their organization's goals and workforce needs. In addition, the role will support new key solutions that evolve from the MMB Health Innovation Studio that will require testing and scaling into the multinational, regional or local advisory teams.

We are looking for a candidate who has consulting experience in the delivery of health and benefits strategy topics such as plan design, benefit modernization, flexible benefits, workforce health and plan member communication. Health and benefits is a dynamic arena and we would expect the applicant to be engaged and articulate on major global issues confronting employers. Strong quantitative and qualitative analytical skills preferred.

This role requires a local and global view across multiple geographies, a strong desire to learn and maintain a view of heath care and benefits trends, as well as an understanding of quantitative and qualitative data analysis techniques and applications. Experience coordinating across multiple stakeholders and geographies in a highly matrixed organization is preferred as the role will be expected to independently navigate the organization, maintain a level of autonomy within the project management team, and be proactive in seeking guidance as needed. Given the frequent work across lines of business and working in multiple geographies, the role necessitates resourceful and collaborative behavior.

Possibility of fully remote work.

Key duties & responsibilities

Solution Development

• Identify market needs and partner with colleagues across regions to understand client challenges and emerging trends

• Conduct market research by leveraging internal intellectual capital, such as our Health on Demand research and external sources, industry reports for market trends and needs

• Integrate external research and literature reviews into outcomes based initiatives that drive value

• Support the team in agile product development sprints starting with defining the problem through the business case development including market analysis, solution design, financial modeling and go to market piloting

• Collaborate with subject matter experts to build out the solution by gathering existing intellectual capital and capabilities from around the globe and standardize them into a best practice solution

• Support the team in defining global best practices into templated solution sales templates, delivery guides, project plans, and pricing tools. Support the training of these tools with the multinational, regional and local advisory teams.

Enable Solutions

• Support the team with local market enablement by serving as the liaison between global leadership, local teams, and the Advice & Solutions group

• Collaborate with marketing and local stakeholders on internal and external launch campaigns and raise awareness of BYSB

• Support BYSB training upskill consultants on the solution and feature updates.

• Support KPI adoption tracking and reporting

• Collaborate with key stakeholders across geographies and business lines, including key clients

Knowledge & Skills

• Bachelor's degree in Business, Economics, Healthcare, Public Health or related field is required; graduate degree is desired

• Experience in public health and/or consulting background in employer-sponsored health and benefits, with hands-on experience in strategy, plan design, benefit modernization, flexible benefits, workforce health, or employee communications is preferred

• Experience in product ownership or product management, preferably with global digital applications or consulting solutions is preferred

• Strong understanding of product lifecycle management and roadmap development is preferred

• Ability to juggle competing priorities, meet deadlines, and keep stakeholders informed in a fast-paced environment

• Ability to think strategically to see the bigger picture and how the solution will provide value to our clients, local markets and MMB advisory

• Comfortable with both quantitative data (metrics, financials) and qualitative insights (stakeholder feedback, trends)

• Bring fresh approaches and creatively problem solve by not settling for "we've always done it this way"

• Experience working across time zones and geographies, with sensitivity to regional differences. Comfortable with email and video conferencing across global time zones

• Excellent communication and stakeholder management skills

• Ability to manage multiple priorities in a fast-paced, matrixed environment, and navigate ambiguity with autonomy

• Fluent in health and benefits terminology (written and verbal)

• Proficient in MS Office (especially PowerPoint), Excel, Smartsheets, and Qualtrics

• Stay up to date with industry standard best practices

• Ability to interpret thought leadership, research, and benchmarking data to extract key insights and create compelling data visualizations that encourages discussions

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.