Purpose

Lead on data cleanse validations and scheme onboarding, to ensure accuracy and efficiency across processes.

Act as the initial point of contact for all queries from the Third-Party Administrators (TPA) and Operational teams, ensuring timely and effective resolution.

Provide guidance, direction, and support for junior team members to aid in the training and development of the team.

Support the Data and Onboarding Service Manager to deliver strategic solutions and track progress toward annual targets.

Job role accountability

• Take ownership of the transition of buy-ins and buy-out, carrying out thorough reviews of benefit specifications and data to ensure completeness and accuracy. Proactively identify issues, escalate where appropriate, and drive them through to resolution.
• Lead and support the onboarding of buy-in and buy-out schemes with TPAs, working closely with the Data and Onboarding Manager and Senior Implementation Managers. Monitor progress against plans, anticipating risks, resolving problems, and communicating delays or issues effectively.
• Deliver key operational activities for schemes in transition, including payroll funding, collaborating with wider teams to ensure smooth delivery.
• Support the successful delivery of buy-outs, working in partnership with Senior Implementation Managers to meet timelines and quality expectations.
• Manage the BAU handover process to TPAs and Operational teams, taking ownership of queries, ensuring high-quality outcomes, and resolving issues efficiently.
• Contribute to monthly reinsurance reporting and DB valuation data processes, leading on data queries and engaging confidently with TPAs and internal stakeholders to resolve discrepancies.
• Produce and maintain monthly MI, ensuring data accuracy, highlighting trends, and proactively identifying and escalating any concerns or delays.
• Provide training, guidance, and support to team members, assessing and signing off competence as they develop, and acting as a role model within the team.
• Demonstrate strong pensions knowledge, initiative, and problem-solving capability.
• Actively contribute to a culture of continuous improvement, demonstrating strong attention to detail, accountability, and a proactive approach to identifying and resolving challenges.

Skills and Knowledge

Essential for the role

• Self-starter, able to work to tight deadlines, maintaining exceptional standards of accuracy and attention to detail.
• Ability to work on a diverse work load and prioritise workloads, ensuring delivery as required.
• Good verbal, written communication and interpersonal skills, with the ability to communicate both internally and externally.
• Good analytical and issue resolution skills.
• Strong background in DB pensions, pension scheme administration requirements and systems.

Desirable for role

• An understanding of DB de-risking administration requirements and how they differ from standard pensions administration

Experience

• Experience working in the pensions industry for administrators or an insurance company.
• Experience of working on projects.
• Good level of knowledge of Excel and competent with formulas
• Experience of DB Corporate Pensions and understanding of Life and Pensions Industry.